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• Mystery Shop Program

Mystery Shop Program

In order to provide you, and all our members, with consistently exceptional member service, we monitor that service on a regular basis through a mystery shopping program. This enhances employees’ awareness of the importance of excellent member service and sometimes uncovers opportunities for them to improve even more.

To accomplish this, “mystery shoppers” periodically interact with Tellers and Member Services Representatives and fill out an online report form. The report form includes such member service skills as proper greeting, friendliness, helpfulness, etc. In return, a small stipend is paid for each “shop”.

If you have a computer and might be interested, please visit http://www.customerperspectives.com/opinion-research.html to read more about mystery shopping. If you are still interested, these web pages lead to an application which you can fill out. In addition, you should e-mail info@customerperspectives.com that you have completed an online application which will give you priority consideration. In that email, please put Leominster Credit Union in the subject line.